The questions that repeat in sales conversations before signing. Each answer is verbatim from what we say by email or on a discovery call, with no extra commercial spin.
Can I buy Starter or Pro today?
Not yet. Online payment is not enabled, so there is no annual billing and no annual discount either. The free plan is the one you can use right now, with no card. When Starter (EUR 49/month) and Pro (EUR 149/month) open, the exact conditions will be published here and nothing will be charged without your confirmation.
What happens if I stop using it?
Nothing happens: the free plan has no card and no billing cycle. Close the account by email to hola@ininvoice.com. You export all your data (invoices, POs, delivery notes, audit trail) in CSV beforehand at no extra cost.
Does the price include updates?
Yes. All product improvements are delivered continuously at no extra cost: new ERP integrations, matching engine improvements, new risk detectors, adaptations for Verifactu and FacturaE. No versions, no paid upgrades, no hidden premium modules.
Is support included?
Yes, on the free plan too. Email support during business hours (Monday to Friday, 9:00 to 19:00 Central European Time). No extra cost for usage questions, tolerance configuration or help with integrations.
Does it work if I only have Gmail (no ERP)?
Yes. ininvoice operates standalone without an ERP connected. Gmail ingestion feeds the matching engine, and the output is available as CSV/Excel ready for your accountant or future ERP.
What counts as a document?
A document is an invoice, purchase order, delivery note, credit note or any other file processed individually. The in-app counter measures documents, not invoices: uploading an invoice with its PO and its delivery note is three documents. Technical retries do not count. The counter resets on the first day of each month.
Can I apply the Kit Digital subsidy?
Kit Digital applies to paid subscriptions, which are not enabled yet. The free plan needs no subsidy because it has no cost. When Starter and Pro open we will publish how the subsidy applies. Flow details at /kit-digital-supplier-invoices.
Is there a trial period?
There is something better: a permanent free plan. No card, no countdown. You verify the product with your real documents for as long as you need, within 20 documents per month.
What happens when I run out of documents?
The counter stops and we tell you. Nothing is charged and no plan activates automatically, because paid plans are not enabled yet. If you need more capacity before then, write to hola@ininvoice.com and we handle it manually. On the first of each month the counter returns to zero.
How does it compare with Bill.com in Spain?
Bill.com Corporate is around USD 89/user/month (~EUR 83) with extra costs for integration and international processing, and matches mainly at header level. ininvoice starts at EUR 0/month with pre-tax line-by-line three-way matching, native Spanish ingestion (Verifactu/FacturaE) and Spanish-language support, and its quotas are per account rather than per user. Extended analysis at /compare/bill-com-alternative-spain.